Refund policy

Please note that we do not accept returns or exchanges unless the item you receive is faulty or damaged.

If your product arrives in a faulty condition, please contact us within 7 days of receiving your order with the following:

• Your order number

• A description of the fault

• Clear photos showing the issue

Once we have reviewed your request, we will arrange a replacement or refund where applicable.

We are unable to offer returns or refunds for:

• Change of mind

• Incorrect sizing or ordering errors

• Normal wear and tear

For any return enquiries, please email info@theroundbox.co.uk

Thank you for your understanding and support.